Privacy Statement
This Privacy Policy explains how we collect, use, store and protect personal information when you use Rocky. We take your privacy seriously and describe below what types of data we gather, how it is used, who may access it and how you can manage your information. If you have questions, you can contact us at [email protected].
Types of data we collect
We collect information you provide directly and data generated by your activity on our site. This includes account details, verification records, payment and transaction information, and technical details from your device and browser. We only collect what is necessary to operate the service, complete transactions and meet legal or compliance requirements.
Personal data
Personal data includes your name, date of birth, email address, phone number, mailing address and identity documents submitted for verification. We collect and process this information to create and manage your account, verify identity when required, and prevent fraud.
Technical data
Technical data covers IP addresses, device and browser type, operating system, language settings, and activity logs. This data helps us maintain site performance, prevent abuse and improve user experience on desktop and mobile.
Transactional data
Transactional data includes deposits, withdrawals, game activity, bet history and payment confirmations. We use this information to process transactions, support responsible play checks, and respond to payment or account inquiries. KYC checks may be triggered during withdrawal requests or as otherwise required.
How we use your information
Your data is used to operate and maintain your account, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use anonymized or aggregated data for analytics and service improvements. We do not sell personal information.
Data protection practices
We implement administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure or alteration. These measures include access controls, encryption for sensitive data and regular security reviews. While we work to protect your data, no security system is perfect and absolute security cannot be guaranteed.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, support secure logins, analyse site performance and deliver functional features. You can manage cookie settings through your browser; however, disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal information we hold about you, ask for corrections, and request deletion where applicable. You may also object to certain processing or request restriction of processing in line with applicable law.
Access, correction and deletion of data
To request access, correction or deletion of your personal information, contact [email protected]. We will verify your identity before processing requests and will respond in accordance with applicable requirements. Some information may be retained where necessary to comply with legal or regulatory obligations.
Information sharing and third parties
We may share personal information with service providers who perform services on our behalf, such as payment processors, identity verification and analytics providers. We require these parties to protect your data and use it only for the purposes we specify. We may also disclose information in response to lawful requests or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.