User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Rocky’s online casino services. They explain our relationship with you, outline responsibilities for both parties and describe how we operate promotions, deposits, withdrawals and account verification. By using our site you agree to comply with these terms and any additional rules that apply to specific promotions or features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not allow anyone else to access it. We may require identity verification (KYC) before processing withdrawals or at other times where we consider it necessary for security or regulatory reasons. If you fail to provide requested documents we may suspend or close your account and forfeit balances after a reasonable period.

Eligibility requirements

To use our services you must meet our eligibility rules. We operate a one-account-per-player policy and accounts found to be duplicate may be restricted. You must register with accurate personal information and comply with any age and residency requirements that apply where you play. We reserve the right to refuse registration or restrict play where local law or our policies prohibit participation.

Acceptable platform use

Players must use the site lawfully and in good faith. Prohibited activity includes fraud, abuse of bonuses, chargebacks, use of multiple accounts to exploit promotions, and any attempt to manipulate games or systems. We may take action against accounts engaged in prohibited behaviour, including reversing bets, voiding winnings, suspending play and closing accounts.

General bonus and promotion rules

Promotions are subject to specific terms that accompany each offer. Where applicable, bonus funds are subject to wagering requirements; standard bonus wagering for promotional balances is 30x unless stated otherwise. Bonus bets are subject to a maximum bet limit of $7 while wagering. Free-spin winnings are subject to a win cap of $150 unless the promotion states otherwise. Certain bonuses must be activated manually in the cashier before making a deposit; check the promotion terms before you play.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Deposits are applied to your account according to the payment provider’s processing times. KYC checks are triggered on withdrawal requests and may delay processing until verification is complete. A base daily withdrawal limit of $800 applies for lower account levels; higher limits may be available subject to verification and account standing. We may apply limits or hold funds where risks are identified.

Dispute resolution

If you have a complaint please contact our support team first so we can resolve the issue directly. If the matter cannot be resolved through normal support channels we will provide details of the internal complaint process and next steps. We aim to respond promptly and fairly to all disputes related to account activity, transactions and promotions.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where required, notified to account holders. Continued use of the site after changes are published constitutes acceptance of the updated terms. If you do not agree with a change you should stop using the service and contact support.

For support contact: [email protected]