Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through live chat, email or phone and we’ll help with deposits, withdrawals, verification and site navigation. Account-related queries are handled promptly and technical concerns are escalated to specialist staff when required. Use the convenient communication channels below to reach customer service, request payments support or ask about promotions and loyalty rewards. We aim to respond quickly to Canadian players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email; typical reply within 1 business day) |
| General enquiries | [email protected] (General questions and account info; reply within 48-72 hours) |
| Affiliate enquiries | [email protected] (Affiliate programmes and tracking) |
| Phone | +1 604 293 7812 (English support; voice call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 (Email responses outside hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, a brief description of the issue, and current contact details to avoid delays. We review emails during business hours and will reply with any next steps or document requests.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. For straightforward requests like account questions or payment checks, you can usually expect a same-day reply. Complex issues, such as detailed verification or transaction investigations, may take longer depending on their nature and the checks required. We’ll keep you updated while we work on your case.
Feedback
We’d love to hear from you. Share feedback, suggestions, or ideas to help improve the site, and we’ll review every message carefully. Your comments are used to refine features, promotions and the overall user experience. Send your thoughts through live chat or the contact form. We read every message and use the input to make the site better.